When exporting from Crystal Reports to a PDF file, the fonts decrease in size and barcodes may not scan because they are too small.

Solutions:

This issue is not caused by IDAutomation fonts, but is a known issue in some versions of Crystal Reports where it reduces the font when exporting to a PDF file. Search the SAP Support Site and apply new updates and hot fixes for the Crystal Reports version being used.

If these updates do not resolve the issue, try the following:

1. Use the shortest version of the font; for example, the XS version.
2. Make the barcode field taller and wider.
3. Increase the point size of the font to compensate for the shrinkage.
4. Change the font size by programming an increase in size before exporting the report. For a code example of this workaround, go to http://support.businessobjects.com/search and search for knowledge base article c2010641.

If the issue persists after performing all of the above, contact SAP Support for another solution.